If you are paying privately, you do not need a doctor’s referral.

If you are seeking treatment for a Workers Compensation or Compulsory Third Party Insurance claim, Medicare Chronic Disease Management Scheme (previously known as EPC) or Department of Veteran Affairs (DVA) you will require a referral from your doctor.

Bring along any relevant medical reports or x-rays/scans etc that are easily accessible. If you have had scans taken but do not have the scans or the reports, please do not worry as your Physiotherapist can chase these up if they so require.

If you are covered under Workers Compensation, Motor Vehicle, Enhanced Primary Care plans, or Department of Veteran Affairs Insurance, please bring along appropriate paperwork, including claim numbers and doctors referrals.

If you extras cover in a Private Health Fund, please bring along your Private Health Insurance card so that we can swipe it directly on the day to claim your eligible rebate.

If seeing a physiotherapist comfortable clothing is recommended for your treatment sessions. This allows access to your problem area for effective assessment and treatment. Your modesty and privacy are extremely important to us and we fully protect this at all times.

If seeing a exercise physiologist we recommend comfortable clothes and footwear suitable for exercise.

Yes! We are preferred providers with NIB and HCF More for Muscles program but accept all private health funds.

Yes – We have on the spot claiming through HICAPS so all you need to do is pay the gap.  You need to bring your health fund card with you to your appointment or have a digital version on your phone. We are unable to process your claim with just a member number or photo.

At My Local Physio Plus we endeavour to keep our appointments running on time, every time. When you book an appointment with our practitioners, their time is dedicated to your treatment.

Given the high demand for our services with waitlists, we ask for your understanding of our non-attendance and cancellation policy.

We understand that life can get busy and to help we send an SMS reminder to confirm your attendance, so we ask at this point to please be sure you respond either way to respect others on waitlists and our practitioners!

Physiotherapy, Exercise Physiology & Remedial Massage

We require at least 8 hours' notice for all cancellations or appointment changes.

If cancellations or changes are made less than 8 hours before your appointment, you will incur a 50% cancellation fee for the scheduled service.

We will consider unavoidable circumstances on a case-by-case basis. But, with waitlists and demand for spots, we hope you can understand the important of responding to our confirmation message at that time.

** Please note, if you are claiming under a Return to Work or CTP compensation claim, the injured individual is responsible for the cancellation/non-attendance fee.

** For NDIS patients, the NDIS guidelines apply and the applicable 24-hour cancellation/non-attendance policy.

Exercise Groups and Clinical Reformer Pilates

As demand for group sessions is extremely high and many classes have significant waiting lists, we kindly ask for as much notice as possible when cancelling or rescheduling. This allows clients on the waitlist to take your spot.

If you do not attend a class without prior notice, or cancel with less than 8 hours' notice, you will be charged the full session fee.

If you miss two consecutive weeks without notifying us, we will be unable to reserve your spot in that class.

Psychology

Non-attendance or late cancellation (less than 24 hours’ notice) may be charged a cancellation fee equal to the full fee.

Dietitian

Non-attendance or late cancellation (less than 24 hours’ notice) may be charged a cancellation fee of $35.

Thankyou for your help in advance and your understanding.

If you have any questions about this policy our reception team will be happy to assist you.

Yes.  We welcome all NDIS clients who are self managed or plan managed.  

Physiotherapy and exercise physiology can be covered by Medicare but you need a referral from your GP under the Medicare Chronic Disease Management Scheme (previously known as EPC).

You may be eligible for up to 5 Allied Health (ie. Physiotherapy, Exercise Physiology) sessions per year covered by Medicare. You must discuss with your GP your eligibility for this program.

All concession card holders will be bulk billed.

A physiotherapist will assess, diagnose and treat you for a specific condition. They will use manual therapy (or hands-on skills), exercise and education during your treatment.  An Exercise Physiologist will assess you and manage your condition through a graduated exercise program. They can also specialise in providing lifestyle education and lifestyle modification techniques to support people with a wide range of chronic health conditions.

The major difference between dry needling and acupuncture is that dry needling is based on Western medicine whereas acupuncture is based on Chinese medicine. Dry needling involves inserting fine acupuncture needles into trigger points within muscles which allow the muscles to release. Acupuncture is a holistic treatment that works on energetic meridians in the body that can help to improve energy flow and help a multitude of conditions.